YOUR HELP CENTRE
Your question.
A clear next step.
Find an answer, understand what to do, or prepare a question for the SACCO.
10 questions
How do I become a member?
Ask the SACCO for the requirements for your account and member type. Prepare your goal and confirm documents and contributions before a visit.
How much do I need to start saving?
The SACCO confirms the required amounts. This website’s savings planner helps you plan a goal; it does not state an account minimum.
What should I ask before applying for a loan?
Ask for the interest rate, calculation method, all charges, security and repayment schedule. Request written details before signing.
Does a request prepared here reach the SACCO?
No. This website prepares a draft. Download it or open it in your email app and send it yourself. Saving it here does not mean the SACCO received it.
How do I recover my saved draft?
Return to “Prepare a request” in the same browser and device. If browser data was cleared, the draft may no longer be available.
I forgot my PIN. What should I do?
Ask the SACCO for its approved account access recovery process. Do not enter a PIN, password or one-time code on this website or in email.
What if I receive a suspicious message?
Do not share codes or send money. Keep the general message details and contact the SACCO through a trusted channel.
Where can I find approved fees and rates?
Ask KARISIMBI SACCO for the current tariff and terms. Figures in this website’s planning tools are not SACCO prices.
How can I raise a complaint or suggestion?
Describe what happened, when it happened and the outcome you want, then contact the SACCO. Keep a copy and any receipt or reference it gives you. Exclude PINs and confidential account information.
Can I make a payment on this website?
No. This website does not receive money or display account balances. Confirm approved payment channels directly with the SACCO.
YOUR NEXT STEP IS YOURS